We believe getting involved in our communities makes a difference and we’re dedicated to positively impacting the lives of our associates, our customers and the global community at large.įor more information on Victoria’s Secret & Co. Our philanthropic efforts represent a rich mixture of backgrounds, insights and perspectives. Underlying everything we do is our commitment to advancing diversity, equity and inclusion and addressing race, ethnicity, people with disabilities and LGBTQIA+ issues and inequities. As one of our company's core values, we understand, appreciate and leverage diversity to provide value for our customers, associates and shareholders. Deeply rooted in this commitment is our responsibility to women - improving women’s health and wellness, supporting women impacted by domestic violence, developing women leaders, supporting positive mental health in young adults and supporting organizations that work to improve the lives of those within our supply chain. Through financial contributions, nonprofit partnerships, in-kind donations and associate volunteerism, we strive to make lives better and communities stronger. I'll update once I receive the letter in the mail confirming the removal of the late payment.At VS&Co, we are deeply committed to people - our associates, customers, partners - and the communities around the world where we live and work. I've set alarms on my phone to make sure I pay two days in advance, and this will not happen again! Thank you!" Please give me a chance to have my perfect paying history back. And, I in fact didn't miss a payment for the 30 days, I actually did pay in July. I really do believe in having a good payment history and if you look at my records, I have no other missed payments. I'm writing today to ask for your forgiveness for my mistake. I did however make sure to pay July 21, 2019, but I still was shown as a missed payment on all three credit bureaus. In the mist of moving I believe I forgot to pay on my due date. If you need additional assistance, contact Customer Care. But, in July 2019 I had a missed payment. It's really been a privilege to be able to do business with your company and I would like for it to continue and for me to continue to prove my value to you as a customer. "Hello, my name is X X I'm writing you today because I am a customer of your Victoria's Secret store card. I also provided a screenshot showing I havent missed any other payments. Here is what I wrote for my GW letter, it's simple and to the point. Thank you for being a valued card member. You will receive a decision from us, the same way your request was received. Once we have received your request, by one of these methods, a member of our Credit Bureau Disputes team will review your request and the account. I have included the mailing address and the website needed to submit your request. For information on phone payments, you can call 1-80 (Victoria's Secret Credit Card) or 1-85 (Victoria's Secret Mastercard Credit Card) (TDD/TTY: 1-80). You will need to log into your online accounts to access the SMC tool. You can also mail a payment to the address listed on the back of your credit card or on your billing statement. Your request would need to be received either by mail or via our Secure Messaging Center. I just called and the lady was able to remove the missed payments and is mailing me a letter stating it has been updated from deliquent to no missed payments. For more information on Victoria’s Secret & Co.’s philanthropic efforts contact: Leslie Nixon. So, I followed up and the auto responder said to call in. We believe getting involved in our communities makes a difference and we’re dedicated to positively impacting the lives of our associates, our customers and the global community at large. I was told I'd get a response within 2 business days, I received a response the next day, but it stated they'd forward the message and I'd get a response in another 2 business days, and I never did. I sent a message on FB, they stated I could mail in a response or used the secure message system online, so I sent it throught the secured portal. It's from July 2019 30 days, I missed June's payment then paid the end of July. I have one missed payment on my report and my score took a major hit.
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